Adding Previous Value To Metrics To Track Process Flows
With a small modification to ServiceNow metrics, we can track the flow of tasks between groups and states and create reports to analyze it.
Performing Analytics
SERVICENOW PA | PI | CSDM | REPORTING
Performing Analytics
SERVICENOW PA | PI | CSDM | REPORTING
Tag platform functionality
Adding SLA Fields to Tasks to Simplify Reporting and Daily Operations
By adding SLA fields to our tasks, we can make reporting and daily work in ServiceNow easier. This post will show you how to do this.
Understanding SLA calculations and why your data might not be up to date
Understand how SLA records in ServiceNow are updated and recalculated, and what issues it may cause when reporting on SLAs.