Adding Previous Value To Metrics To Track Process Flows
With a small modification to ServiceNow metrics, we can track the flow of tasks between groups and states and create reports to analyze it.
Performing Analytics
SERVICENOW PA | PI | CSDM | REPORTING
Performing Analytics
SERVICENOW PA | PI | CSDM | REPORTING
Tag performance analytics
What is Performance Analytics and what can it be used for?
Performance Analytics is an great part of the ServiceNow platform for anyone looking to deliver quality services in an efficient way. This post will cover how PA works and how to use it.
Using Spotlight to Prioritize Tasks, Including SLA-based Criteria
Learn how to set up and use Spotlight in ServiceNow, and build criteria based on how much SLA has elapsed in the record.
Multiple Task Types in Performance Analytics Widgets Using Database Views
How to setup a database view and use it for reports covering all tasks regardless of type while still being able to use extended fields.