Adding Previous Value To Metrics To Track Process Flows
With a small modification to ServiceNow metrics, we can track the flow of tasks between groups and states and create reports to analyze it.
Performing Analytics
SERVICENOW PA | PI | CSDM | REPORTING
Performing Analytics
SERVICENOW PA | PI | CSDM | REPORTING
Category Uncategorized
Adding SLA Fields to Tasks to Simplify Reporting and Daily Operations
By adding SLA fields to our tasks, we can make reporting and daily work in ServiceNow easier. This post will show you how to do this.
6 Chart Color Schemes To Make Your Dashboards More Beautiful [Update Sets]
Use these custom color charts to make your dashboards stand out. Includes 6 custom themes and updates sets to easily get them into your instance.
Hide your dashboard breakdown on specific tab
Learn how to hide and show the dashboard breakdown selector depending on which tab is selected.
What is Performance Analytics and what can it be used for?
Performance Analytics is an great part of the ServiceNow platform for anyone looking to deliver quality services in an efficient way. This post will cover how PA works and how to use it.
Using Spotlight to Prioritize Tasks, Including SLA-based Criteria
Learn how to set up and use Spotlight in ServiceNow, and build criteria based on how much SLA has elapsed in the record.
Report Ranges in Reporting: The good, the bad – and how to fix the bad
Report ranges is an underutilized feature of ServiceNow. It allows us to group values like dates, durations and numbers into ranges. This is a much needed functionality if you want to report on numeric data with a wide range of…
An Example of a Custom Interactive Filters for Dashboards
Creating a custom scripted filter to make a dashboard more dynamic, in those cases when out-of-the-box filters just aren't enough.
Multiple Task Types in Performance Analytics Widgets Using Database Views
How to setup a database view and use it for reports covering all tasks regardless of type while still being able to use extended fields.
Understanding SLA calculations and why your data might not be up to date
Understand how SLA records in ServiceNow are updated and recalculated, and what issues it may cause when reporting on SLAs.